Help Center
Organized by product area. Can't find it here? Support contact options are at the bottom.
Getting Started
Sign up, complete the qualification questions, and YLAÜXI recommends a category (Founder, Professional, Talent, or Builder) that sets your default site template and available agents. You get a 7-day trial before a subscription is required.
Onboarding walks you through your public handle, your first site template, and connecting Stripe if you plan to accept payments. Everything is editable later — nothing here is a one-time choice.
Website Builder
Your main site uses one of the fixed templates for your category (Basic/Premium/Luxury tiers unlock more sections and widgets). Custom Pages let you build additional pages — landing pages, campaign pages — with a real drag-and-drop editor and a full widget library at Premium and above.
Draft changes stay private until you hit Publish. Share Draft gives you a private preview link. Version History lets you revert a page to an earlier save. Multiple pages can be linked together as translations of each other with the Language Switcher widget.
AI Agents
Your tier and category determine which agents from the catalog are available. Ask an agent a question from its card — it answers using your real account data (deals, income, site content you've opted it into), not a generic script. Sovereign+ can give an agent custom standing instructions, or refine how every agent responds account-wide.
Billing & Plans
Plan & Billing shows your current tier, AI credit balance, usage, and recent credit activity. Cancel your plan any time — you keep full access through the end of your current billing period, no mid-cycle cutoff. Resume before that date to undo it.
If you accept payments through your own Stripe Connect account, Plan & Billing also shows your YTD volume against the federal 1099-K reporting threshold — Stripe issues that form directly if you cross it, not YLAÜXI.
Storefront & Payments
Connect Stripe before checkout will work on your site — visitors can browse and add to cart either way, but payment stays off until your Connect account is active. Disputes and chargebacks a customer files with their bank are between you and them; a real dispute list with Stripe's own response tooling and a drafted response template are in Storefront settings.
Account & Privacy
Request a full data export or request account deletion from Settings → Danger Zone, any time, without contacting support. Deletion scrubs your personal data and ends access immediately; financial/legal records required for tax purposes are retained 7 years as required by law, then purged automatically.
Support
Solo, Duo, and Elevate: this Help Center plus async email support (support@ylauxi.com — response within 1 business day).
Command: priority email support, flagged and routed ahead of the general queue.
Sovereign and Prestige: a named support contact, reachable from Settings → Support in your dashboard.
Every tier's in-dashboard AI assistant can answer common product questions directly — ask it before emailing if you want a faster answer.
Email: support@ylauxi.com