Legal

Refund Policy

Billing, cancellations, and when refunds apply. Effective June 2026.

General position

YLAÜXI subscriptions are billed monthly in advance. Subscription fees are non-refundable except as stated in this policy or as required by applicable law.

This policy does not limit statutory rights you may have under the laws of your country of residence.

Standard position: no refunds

Monthly subscriptions

No refund is issued for a monthly subscription fee once the billing cycle has started. If you cancel mid-cycle, access continues through the end of the paid period. Unused days are not prorated.

Downgrades

If you downgrade mid-cycle, the change takes effect at the start of your next billing cycle. No refund is issued for the tier price difference within the current cycle.

Add-ons

Add-on fees, including additional brand slots, agent slots, model access, credit top-ups, and one-time service fees, are non-refundable once purchased and activated.

AI credits

AI credit top-up purchases are non-refundable. Credits consumed before a cancellation or downgrade request are not refundable.

When refunds are issued

Billing errors

If you are charged incorrectly due to a technical error, including duplicate charges or charges at the wrong tier rate, YLAÜXI will refund the erroneous amount in full within 10 business days of confirmation.

Service unavailability (Prestige SLA)

Prestige subscribers with an active SLA may receive service credits as defined in the Service Level Agreement. Credits apply to future invoices. Cash refunds are not issued unless the subscriber cancels within the credit period.

Pre-launch cancellation

If you cancel within 48 hours of your initial subscription and have not accessed the Service or consumed any AI credits, YLAÜXI will issue a full refund upon written request to billing@ylauxi.com.

EU and UK consumer rights

If you are a consumer in the European Union or United Kingdom, you may have a statutory right to withdraw from a distance contract within 14 days of purchase without giving a reason (cooling-off period).

By accessing the Service after purchase, including logging into your account, activating agents, or consuming AI credits, you consent to immediate commencement of the Service and acknowledge that your right of withdrawal is forfeited upon that access. This waiver is disclosed at checkout.

If you have not accessed the Service within 14 days of purchase, you may request a full refund by contacting billing@ylauxi.com within that period.

This provision does not affect your other statutory rights as a consumer under EU or UK law.

Enterprise license

Enterprise license fees are governed by your individual Enterprise agreement. Refund terms for Enterprise engagements are negotiated case by case and documented in that agreement.

How to request a refund

Eligible requests must be submitted in writing to billing@ylauxi.com with:

Full name and account email address
Subscription tier and billing date
Reason for the request
Description of any billing error, if applicable

YLAÜXI responds to refund requests within 5 business days. Approved refunds are processed within 10 business days to the original payment method via Stripe.

Contact

Billing questions: Contact page or billing@ylauxi.com.

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